Andrea Castro

Sr Water Quality and Environmental Compliance Specialist
New Jersey American Water

Andrea began her career with New Jersey American Water as a Laboratory Technician at the Raritan Millstone Water Treatment Plant. Here, she was responsible for the analysis of water samples to ensure the water met all drinking water standards established by the NJDEP and federal EPA. In this role, Andrea became very familiar with drinking water regulations.
 
Recognizing her strengths in water quality, a new position was created for Andrea which covers both regulatory knowledge, and customer relation skills. Her current position as a Senior Water Quality and Environmental Compliance Specialist involves responding to customer complaints or inquiries that are specific to water quality. Andrea helps to identify the root cause of the customer’s problem and offer a solution. She manages several relationships between different departments of New Jersey American Water to ensure customers will receive accurate and updated information, no matter who they call. She consistently seeks information from different teams within the company to understand any occurrences that may impact water quality for our customers.
 
Having worked in both the laboratory and customer service, Andrea understands complex water quality issues and is able to communicate them in a customer-friendly manner. With this gift, Andrea provides critical water quality customer communication information to employees statewide. Many departments look to Andrea for guidance and clarification on water quality issues and how to explain them to customers.
 
Andrea is a member of the Garwood Green Team and the Education Foundation of Garwood and has assisted with different projects in her community.