Sandi J. Hassett

Sr. Director, Customer Service Excellence
Johnson & Johnson

​Sandi is currently the Senior Director of Global Customer Service Excellence for Johnson & Johnson (J&J). Her main responsibilities include setting strategy and best practices across regions and the different segments of J&J for the core and future capabilities of best in class Customer Service organizations.
 
Previously Sandi was the Vice President of Global Consumer Care for the Consumer Companies Inc. division at Johnson & Johnson in New Brunswick, New Jersey. Sandi has consistently delivered results with a focus on people development in her nearly 28 years serving Johnson and Johnson and its professionals, patients, mothers, and fathers. She’s held leadership positions on J&J’s veteran employee resource group over the last several years.
 
Sandi joined the Johnson & Johnson Family of Companies in 1992 as a production supervisor with Ethicon, Inc. and has held roles of increasing responsibility in manufacturing, materials management, engineering, supply chain, information technology, and customer service. She has been a part of three Medical Device and Diagnostic companies in several different locations in the US, Mexico, and Europe.
 
In addition to her contributions at work, Sandi has been a strong advocate and volunteer for many community activities locally for those in need and veterans. In her spare time, she enjoys being active in the outdoors with her partner and dog.
 
Prior to joining the Johnson and Johnson family, Sandi served in the United States Army’s Aviation Branch. Sandi graduated from the West Point, the US Military Academy and received her MBA from the University of Phoenix.