Nicole Swan

Nicole Swan
Interim Director of Business Customer Solutions
PSE&G

Nicole Swan is Interim Director of the Business Customer Solutions Department at PSE&G. She has 13 years of utility experience in various areas including Customer Service, Billing and Revenue Operations, Renewables & Energy Solutions, Corporate Communications and Health & Safety. Nicole has held management roles in Revenue Control & Sarbanes Oxley and Billing Operations at PSE&G. As Interim Director of Business Customer Solutions, she is leading the area that supports PSE&G’s business community and the new business process. Nicole is a member of the Executive Director of Customer Operations’ SLT and making valuable contributions in the BCS area.

Nicole is a successful leader and one popular with her team due to the amount of attention she gives to their development. She is that rare mix of a leader, strong at both delivering results and doing it in a way that rallies the team around the initiative. Nicole promotes advancement opportunities for women and displays a high degree of honesty, loyalty and integrity.

Nicole is a Customer Service Week Planning Committee member and was the Chair of the Young Professionals of PSEG for several years. She has been a panelist and speaker at several conferences including Kubra iConnect, SAP OpenText Conference, Women in Energy NYC, Customer Service Week Virtual Touch, and Chartwell EMAC Customer Experience Virtual Conference.

​Nicole has a BS in Business Marketing from The College of New Jersey, and an MBA degree from New York University, Stern School of Business.